Various groups within whole organizations
Employee Journey Mapping is a structured process of visual description of the entire employee experience across all phases between the candidate or employee and the organization. The Journey is the complete lifecycle view of experiences that an employee/candidate goes through from awareness of dissatisfaction with the current job until leaving the new company.
Our way of Employee Journey Mapping focuses on the experience that the candidate/employee would like to receive from the organization and what the organization wants to provide to the – potential and existing – employee.
With the help of the journey we can easily assess and improve the current operation from an employee lifecycle perspective. During the project we answer the question „Are our people-related processes and practices attractive and engaging?”
The first phase is focusing on the assessment of the “as is” state with an honest and straightforward evaluation of employee experience. Here we follow the 4-4 phases of the candidate and the employee journey. The second phase is the creation of “to be” state, with all quick wins and strategic projects to be delivered to provide an immersive employee experience.
Just like in every consulting project the implementation makes the real difference. We can create great ideas for the drawer or make our employee value proposition an exceptional reality for everyone who works or will work for our organization.
We work LEAN, no day spent on useless activities. The entire project takes 3-10 days of workshops with the involvement of the representatives of the company.
We have a standardized, tried and tested Employee Journey Mapping process that we always fully tailor to the certain company specifics.
We have an internal and external focus, the EJM drives not only the recruitment activities (attracting talents), but also the retention and engagement of existing staff. We save you costs and increase efficiency of recruitment marketing. We are able to re-use the results of the project in other company units or extend the project scope to other locations and countries.
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Jeste li se ikad zapitali zašto neki timovi postižu rezultate, dok druge ne? Evo alata koji je korišten u misiji MARS – Europske Svemirske Agencije (European Space Agency) za podršku koheziji timova. Naime, problem leta na Mars više nije tehnički, već psihološki: mogu li posade podnijeti jedni druge na tako dugom putu?
If you aim at establishing an engaging culture and environment or improving current HR and management practices to boost retention, Employee Journey Mapping is a great tool to assess the present state, brainstorm new ideas and plan the implementation in a conscious and attractive manner.
“How happy are you at work?” A simple, but powerful question, which can expressively indicate the well-being, and thus the current level of engagement of our employees. Especially if it is regularly asked and monitored over time.
The various business benefits that are brought by high employee engagement at a company has been widely discovered, therefore the topic of engagement has become one of the most significant focus areas to explore and improve. You cannot, however, improve employee engagement without knowing where your company stands.
Our world is undergoing rapid changes in many arenas. Our customers are getting more powerful and make demands which have not been seen before. They want to be served through various channels, they want to get things done fast, seamlessly, without efforts. Customer Experience is a key differentiator in today’s business
Highly engaged business units have 12% higher customer advocacy, 18% higher productivity, and 12% higher profitability (source: Gallup). It is not a question any longer that highly engaged workforce is a differentiating factor. But driving engagement isn’t easy and requires a sophisticated approach.
The onboarding period and the impressions gathered by a newcomer set the tone for the entire employee-employer relationship. The onboarding experience can ultimately determine if that relationship will be fruitful or painfully short. Loosing talents during the probation period is a real risk for every company.
In response to today’s challenges, more and more companies decide to solve their corporate training programs on their own, with the help of internal trainers or online courses. However, there might be a lack of competence or capacity for a particular topic or a new skill.